Question 1

How do I choose the right mobility scooter or wheelchair?

Accepted Answer

Choosing the right product depends on several factors, such as your lifestyle, daily activities, and the level of mobility support you require. We recommend visiting our showroom, where our experts can help guide you through the selection process. Alternatively, you can contact our customer service team for personalized advice.

Question 2

Do you offer delivery?

Accepted Answer

Yes, we offer nationwide delivery for all of our products. Delivery costs and times vary based on your location and the product you're purchasing. Contact us for more details on delivery options. For inquiries, call us at 01253 609 311 or email info@mobilityscootersblackpool.co.uk.

Question 3

What warranty do you offer on mobility products?

Accepted Answer

We offer a 12 month warranty on all our mobility scooters.  More information can be found on our terms and conditions page. If you have any concerns or need assistance with a warranty claim, our customer support team is here to help.

Question 4

Do you offer repairs and servicing?

Accepted Answer

Yes, we provide repair and servicing for mobility equipment. If your product requires maintenance or repair, please contact us to arrange for collection or to book an appointment at our service center.

Question 5

Can I get a demonstration before I purchase a product?

Accepted Answer

Absolutely! We highly encourage you to visit our showroom, where our team will be happy to give you a demonstration of our mobility products.

Question 6

How do I order online?

Accepted Answer

Ordering online is easy! Simply browse our website, select the product you wish to purchase, and add it to your cart. Once you're ready, follow the checkout process to complete your order. We accept various payment methods, and our secure payment system ensures your information is protected.

Question 7

What should I do if I have trouble using my mobility product?

Accepted Answer

If you're experiencing difficulties using your mobility product, please refer to the user manual for troubleshooting tips. If the issue persists, don't hesitate to contact our customer support team for assistance or arrange for a service appointment.

Question 8

How can I contact customer support?

Accepted Answer

You can reach our customer support team by phone on 01253 609 311, or email at info@mobilityscootersblackpool.co.uk. Our team is available 7 days a week 9am until 5pm to assist you with any inquiries or issues. Additionally you can come and see us in our shop at 54 Lytham Road, Blackpool.

Question 9

Can I return a product if I change my mind?

Accepted Answer

We understand that sometimes things don’t work out. If you wish to return a product, please refer to our Returns Policy for full details on eligibility, timelines, and any conditions. Returns are accepted within a specific period from the date of purchase, and the product must be unused and in its original condition.

Question 10

Can I buy accessories for my mobility equipment?

Accepted Answer

Yes, we offer a wide range of accessories for mobility products, including storage bags, waterproof covers and walking sticks. You can find these accessories on our website or ask our team for recommendations based on your specific needs.

Question 11

What should I do if my product is damaged upon delivery?

Accepted Answer

If you receive a damaged product, please contact us immediately. Our customer service team will assist with arranging a return, exchange, or repair as necessary. We ask that you report any damages within a reasonable timeframe to ensure a smooth resolution. For support, call us at 01253 609 311 or email info@mobilityscootersblackpool.co.uk.

Question 12

Do you offer international shipping?

Accepted Answer

Currently, we provide delivery within the UK. For international inquiries or shipping, please get in touch with our customer support team, and we can advise you on any available options.

Question 13

What are the delivery times for my order?

Accepted Answer

Delivery times vary depending on the product and your location. Typically, orders are dispatched within 1-3 business days. You will receive a tracking number once your order is shipped, so you can monitor its progress. For urgent orders, please let us know, and we will do our best to accommodate your needs.

Question 14

What is the maximum weight capacity for your mobility scooters?

Accepted Answer

The weight capacity for our mobility products varies depending on the model and type. Most of our scooters and wheelchairs can accommodate individuals up to 18-30 stone (250-420 lbs), but we recommend checking the specifications for each product. If you need assistance finding a product that suits your weight requirements, our team can provide guidance.

Question 15

Do you offer repair services for other brands of mobility equipment?

Accepted Answer

While we specialize in repairing and servicing the mobility products we sell, we do offer repair services for products from other brands on a case-by-case basis. Please contact us with the details of the product and the issue, and we can assess whether we can provide repair services. For more information, call us at 01253 609 311 or email info@mobilityscootersblackpool.co.uk.

Question 16

What types of payment do you accept?

Accepted Answer

We accept a variety of payment methods, including credit and debit cards, PayPal, and finance options. For more information on available payment methods, please check the checkout page on our website.

Question 17

What should I do if I lose my key for my mobility scooter?

Accepted Answer

If you lose your key, please contact us immediately. We can assist with ordering a replacement key for most of our mobility scooters. Depending on the model, we may be able to provide a replacement quickly, so you can continue using your equipment without interruption. For assistance, call us at 01253 609 311 or email info@mobilityscootersblackpool.co.uk.

Question 18

Can I rent a mobility scooter instead of purchasing?

Accepted Answer

Yes, we offer rental options for mobility equipment through our sister company 'Mobility Scooters Blackpool', including scooters, wheelchairs, and powerchairs. This service is only available in Blackpool and surrounding areas. For more details, call us at 01253 609 311 or email info@mobilityscootersblackpool.co.uk.

Question 19

How long does the battery of my mobility scooter or powered wheelchair last?

Accepted Answer

The battery life of your mobility product depends on factors like usage, terrain, and how well the battery is maintained. On average, the battery can last anywhere from 12 to 24 months, but regular maintenance and proper charging habits can extend its life. If you notice a significant reduction in battery performance, it may be time for a replacement. We offer a service of Mobility Scooters which we recommend to do each year, this comprehensive service checks for battery performance as well as removal of carbon build up in the working parts. Please contact us for pricing and more information on 01253 609 311.

Question 20

Do I need a license to drive a mobility scooter on the road?

Accepted Answer

In the UK, most mobility scooters do not require a driving license, as they are classed as “invalid carriages.” We recommend checking local regulations and ensuring your scooter is classified appropriately. Our team can also advise you on the best type of scooter for road use, if needed.

Question 21

What is the maximum speed of your mobility scooters?

Accepted Answer

The maximum speed of our mobility scooters varies depending on the model. Most scooters are designed for speeds of up to 4-8 mph. If speed is an important factor, our team can guide you to the best scooter for your specific needs.

Question 22

Do I need insurance for my mobility product?

Accepted Answer

While insurance is not a legal requirement for mobility products in the UK, we highly recommend that you have insurance to cover theft, loss, or damage. Many of our customers choose to add their mobility products to their home or specialist mobility insurance. You can also ask us for guidance on selecting appropriate insurance for your product. We offer insurance through our partners at 'Mark Bates Insurance', please speak with a customer service team member for further information and pricing.

Question 23

Do you offer second hand Mobility Scooters and Powered Chairs?

Accepted Answer

Yes! Through our sister company Mobility Scooters Blackpool, we have a huge range of both new and used scooters and powered chairs for sale with prices starting from around £450. See the online shop on the Mobility Scooters Blackpool website for further information on the latest stock available.

Question 24

What happens if my Scooter / Powered chair breaks down during use?

Accepted Answer

We offer a 12 month breakdown service for all new Mobility Scooter purchases through our partners Autohome. This covers you in the event of a breakdown at the roadside within a 10 mile radius of your home. After 12 months have expired, you can carry on this service for £42.90 per year.

Frequently asked questions